About the service
The Desktop Technology Service provides support for end user computing devices including desktop computers, laptops, tablets and peripherals in staff and student environments.
This service includes:
What to expect
- Technical support for your desktop software and hardware (including printers).
- Custom image configurations for libraries, teaching and common use and school laboratories.
- Re-imaging of computers to restore default configurations.
- Enabling connectivity to services for users of Windows, Macintosh and Linux.
- Routine maintenance services including patches, fixes, virus updates, BIOS updates to ensure compatibility with Griffith University applications.
- File recovery when possible.
- Virus, spyware and malware scanning and removal.
- Support for computers located in the Red Zone.
- Home support for Griffith University Executive members.
- Relocation of computer equipment.
- Other technical troubleshooting where necessary.
- support for non-Griffith University hardware or products
- training on desktop applications
- relocation of large or complex equipment
IT self service is available 24/7.
Onsite support is available Monday to Friday from 8am to 5pm.
There is no cost to use this service.
To access this service
Form
Phone